RETURN AND EXCHANGES

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• We have a 7-day return and exchange policy, which means the item can be returned within 7 days of receiving the product. 

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• To be eligible for a return or an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and labels intact.

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• ​Rs.150/- reverse pick-up charges.

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• Refunds will be processed through bank transfer.

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• The refund may take up to 10 -12 working days to reflect in your account.

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• We will not exchange/return any item that we were not notified about after 7 days.

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CANCELLATIONS 

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If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info.vlorie@gmail.com

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• If you cancel your order within 24 hours, we will refund the full amount to the payment method used for making the payment.

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• No request for cancellation will be accepted after the order is shipped.

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• In case prepaid package is not accepted by customer and returned to VLORIE by courier company, it can only be refunded after deduction of Rs.100 as shipping charges.

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• The customer agrees not to dispute the decision made by VLORIE and accepts decision regarding the cancellation.

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